Consumer Affairs

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Missions & Consulates Visa Entry Application

Administration Foreign Policy Foreign Trade Consumer Affairs

: Published: 20 May 2010

A person who has indicated his or her willingness to obtain goods and/or services from a supplier with the intention of paying for them.

Someone who has purchased goods and/or services for personal consumption

: Published: 20 May 2010

The RIGHT to satisfaction of basic needs: To have access to basic essential goods and services; adequate food, clothing, shelter, health care, education and sanitation.

The RIGHT to be informed: To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

The RIGHT to get truthful and honest information about the goods and services which are purchased.

The RIGHT to choose between products of different qualities and prices, which are required to satisfy our needs: Personal demands, taste and others factors, of course, affect prices. It is the consumer’s right to choose a level of quality and performance equal to the price which he/she is prepared to pay.

The RIGHT to safety in goods and services bought: The right to expect that household products and children’s toys, when used according to manufacturer’s instructions, will not explode, set houses on fire, or cause personal harm or injury in any way.

The RIGHT to be heard: To complain to a retailer if one is dissatisfied about a product or service. To have consumer interests represented in the making and execution of government policy, and in the development of products and services.

The RIGHT of redress: means the right to a fair settlement of just claims. It includes the right to receive compensation for misrepresentation or shoddy goods or unsatisfactory services.

The RIGHT to Consumer Education: means the right to acquire the knowledge and skills to be an informed and assertive consumer.

The RIGHT to a Healthy Environment: means the right to a physical environment that will enhance the quality of life. It includes protection against environmental dangers over which the individual has no control.