Recall Date: 4th January 2017

Recall Number: 17-064



Name of Product: Panasonic battery packs used in Toshiba laptop computers

Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers

Remedy: Replace

Consumers should immediately go to the firm’s website and click on the battery pack utility link in the first shadowed box on the page.

Consumers also can perform a manual check using the laptop and battery pack’s model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the 30th March 2016 recall, are included in this expanded announcement.

Consumer Contact: Toshiba America Information Systems toll-free at: 866-224-1346 any day between 5:00 a.m. and 11:00 p.m. PT; online at or at and click on “Consumer Notices” under the Support heading at the bottom of the page. Photos are available at:


Units: About 83,000, (91,000 units were previously recalled on 30th March 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.

: This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 through to November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair.

Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm’s website at:

: The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.

Sold at
: Office Depot, Staples and other electronics stores nationwide, and online at and other websites from June 2011 through to November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

: Toshiba America Information Systems Inc., of Irvine, Calif.

Battery Pack Manufacturer: Panasonic, of Japan

Manufactured in
: China


SOURCE: Ministry of Foreign Affairs, Trade and Commerce